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Customer Care

Shipping

Domestic (within Australia):

$10 standard rate for purchases under $99
Free shipping for purchases over $99 only within Australia

International:

Please contact us or go to www.auspost.com.au for an international shipping quote.

 

Returns

 All products sold are non-refundable. We are more than happy to exchange any unworn garments for another size, style or colour however claims must be filed by email within 7 days after the inspection of goods. Refer to 'exchanges' section for more details.

 

Change of Mind

We do NOT provide returns or exchanges for changes of mind after purchase.

 

Exchanges

Items can be exchanged within 7-days of purchase either in-store or online with no additional charge. Remember, all claims must be lodged via email within 7 days of receiving the goods . Items must be in original condition and must not show signs of wear, been altered or washed. The product must also be in original packaging with all tags still attached.

Note: if you would like to exchange in-store, please bring a copy of your receipt as a proof of purchase.
If requesting online, make a claim by contacting us at hello@ermannoclothing.com

 

Outside of Australia (International)

Please note we do ship worldwide, please contact us for an international shipping quote and time frames. You may also visit www.auspost.com.au for an international shipping quote.

For any further inquiries, exchanges or reporting faulty garments, please contact us at hello@ermannoclothing.com

 

 

 

Ermanno Clothing is not accountable for the loss of products being returned; therefore, we recommend using Registered Australia Post or Registered International Post when returning items and holding onto your tracking number.